Frequently Asked Questions

What is the difference between a safety shoe and a safety boot?

The British Standards Institution defines a boot as having a minimum leg height of 90mm measured vertically from the insole at the back. The European Standard gives the minimum height of the upper (measured vertically from the insole at the back) of 103mm for a size 36 (UK 3) and below, through to a minimum height of the upper of 121mm for a size 45 (UK 11) and above.

Protective shoes that fall outside these specifications are not eligible for zero-rating, even if they meet the remaining requirements.

Do I pay VAT on safety footwear?

According to HM Revenue and Customs [HMRC Reference:Notice 701/23 (4 July 2011)] boots and helmets are zero-rated when ALL the following conditions are met:

  1. The articles must be boots or helmets
  2. They must be manufactured to the appropriate European or British standard
  3. They must bear a mark indicating conformity with those standards
  4. They must for industrial use
  5. They must not be supplied to persons for use by their employees


What is your returns policy?

In accordance with Consumer Legislation we are happy to accept the return of goods which are faulty. Please contact us to discuss the return of faulty products.

However, as a web-based business providing high quality products at the lowest possible price we regret that we are unable accept returns of correctly executed ordersĀ for other reasons such as incorrect fitting.